Did you know that digital transformation is a top priority for a majority of businesses? A recent study by Bain & Company revealed that 97 percent of 1,400 respondents said they prioritize digital transformation over everything for their business.
In the age of rapidly evolving technology, digital transformation is no longer nice-to-have but a must-have for modern businesses. That’s because without digital transformation, many businesses will cease to exist. John T. Chambers, former chief executive of CISCO, famously said, “At least 40 percent of all businesses will die in the next 10 years if they don’t figure out how to change their entire company to accommodate new technologies.”
That’s why it’s imperative that modern day organizations prioritize digital transformation over everything. And the approach should be hands-on. As Barry Ross, the co-founder and chief executive of Ross & Ross International, rightly remarked, “You can’t delegate digital transformation for your company. You and your executives have to own it! Executives need to engage, embrace, and adopt new ways of working with the latest and emerging technologies.”
Now the question is “How contemporary organizations and businesses can adopt digital transformation?” To bring about digital transformation, organizations need to change the way they think and most importantly, be open to leveraging the right tech tools such as reliable and sophisticated hosted IP PBX software.
Hosted IP PBX software, also referred to as cloud PBX software, is a communication system that consolidates voice, data, and video into a single network and delivers unified communications services over the internet instead of traditional telephone lines.
Here are some of the ways how a hosted IP PBX software solution can ensure seamless digital transformation for all types and sizes of businesses.
1. High Scalability
British economist Jonathan Haskel rightly said, “Scalability becomes supercharged with network effects. A network effect exists when assets become more valuable the more of them exists.”Scalability is crucial for modern companies. Scalability is not only indispensable for accommodating fluctuations in communication needs but also for supporting agile business practices. Scalability is one of the major benefits of hosted IP PBX software. What Apple’s CEO Tim Cook said for cloud computing is also appropriate for IP PBX software. The scalability and flexibility which IP PBX provides can never be matched by traditional communication systems.
Just imagine the scalability an organization enjoys when it can add an unlimited number of extensions without paying higher fees, then the scalability they enjoy is unparalleled. That’s precisely the benefit hosted IP PBX software solutions offer. The cost-effective subscription model of hosted IP PBX is not only highly scalable but also extremely affordable. Hosted IP PBX software enables organizations to migrate their communication system from rigid, on-premise hardware to cloud-based software. That eliminates massive upfront investment in infrastructure and hardware.
2. Enhanced Mobility and Remote Work
Remote working has become the norm rather than an exception. To quote Facebook’s founder Mark Zuckerberg, “People are more productive working at home than people would have expected. Some people thought that everything was just going to fall apart, and it hasn’t.” As Alex Turnbull rightly said, “Successfully working from home is a skill, just like programming, designing, or writing. It takes time and commitment to develop that skill.” True digital transformation cannot happen until and unless contemporary organizations cannot provide right mobility and remote working facilities to their employees.
In today’s age, when customers are spread over multiple locations and so do team members who serve the customers, all organizations must ensure superior mobility and connectivity. This is where hosted IP PBX software solutions come handy. The software solutions allow employees to access the call forwarding, conferencing, voicemail, and other communication features from their mobile devices or laptops as they would from their office desk phones. By leveraging sophisticated hosted IP PBX software, organizations can enable their employees to work from anywhere. That’s a massive step towards digital transformation!
3. Enhanced Productivity
“Technology is probably the biggest driver of productivity gains.”This quote by Peter Thiel, the co-founder and former CEO of PayPal and the author of the best-selling business book ‘Zero to One’ pretty much sums up how digital transformation can enhance productivity. Productivity is one of the main pillars of digital transformation. When organizations leverage advanced hosted IP PBX solutions, they enjoy massive productivity gains.
According to recently released data, communication technology such as Voice over Internet Protocol (VoIP) and hosted IP PBX solutions accounted for more than one-fifth of productivity in organizations. Another stat revealed that over two-thirds of employees opine that VoIP and IP PBX solutions have enhanced many key important organizational tasks such as handling phone calls, messages, and working from home.
4. Reliability and Disaster Recovery
When we are discussing an organization’s digital transformation, how can we not touch upon disaster recovery. In today’s uncertain times, when the entire operations of organizations can be derailed by one natural disaster such as an earthquake or severe hurricane or a human-made one such as a cyber attack, preparing for eventualities is extremely important. As noted Czech television host Petra Němcová said, “We cannot stop natural disasters but arm ourselves with knowledge.” The mantra for contemporary business needs to be: Prepare and prevent. Don’t repair and repent.
That’s where hosted IP PBX software can come to rescue. By providing strong disaster recovery and redundancy measures, sophisticated and trustworthy hosted IP PBX systems ensure business continuity during untoward events. Hosted IP PBX systems are hosted in the cloud. When organizations get to store data and applications in secure data centers, they can easily mitigate the risk of downtime during unforeseen events and ensure seamless connectivity with customers and stakeholders.
5. Sophisticated Features and Seamless Integration with Business Applications
Digital transformation is about features and how well a software solution can integrate with the existing business applications. Apple’s CEO Tim Cook famously said, “A great product isn’t just a collection of features. It’s how it all works together.” That’s so true when it comes to reliable and sophisticated hosted IP PBX software systems. The features work in tandem just akin to the cogs in the wheel of a Swiss watch. Some cutting-edge features in hosted IP PBX software are auto-attendants, call analytics, video conferencing, and voicemail-to-email transcription.
Apart from that, hosted IP PBX software can seamlessly integrate with various business applications such as Customer Relationship Management (CRM) systems, helpdesk software, and email platforms. By integrating with an organization’s existing business applications, hosted IP PBX software can take digital transformation to a whole new level.
By and Large,
Hosted IP PBX software plays a pivotal role in enabling seamless digital transformation for businesses of all sizes. When it comes to an organization’s digital transformation journey, hosted IP PBX systems can be a game-changer.
Choosing the right hosted IP PBX software can mean the difference between success and failure. Businesses that are prioritizing digital transformation must do thorough research and invest quality time and efforts while selecting the right hosted IP PBX software.